FAQs
Here are some FAQs we hope these will help you, if not, please contact us
About Product
Yes, the order quantity of color boxes and manuals needs to be modified is 2000-3000 pieces per model. To customize your logo, you need to provide the logo registration certificate and production power of attorney and other information. If there is no registration certificate, please send us the logo to verify.
Our factory store is wholesale for brands and orders one box. To meet your timeliness and quantification needs of a small amount/sample, please contact our retail agent to purchase. If you meet the order quantity later, you can ask us to order at a discounted price.
Our regular products are generally charged by European and USB; some products are in stock in the US; plugs that require other specifications can also be customized; production delivery time and product prices of different specifications are also different; the special specifications of some products have volume requirements
If the machine is turned on, check whether it is fully charged or whether the travel lock is locked. The knife head can be adjusted to adjust the blade head is tilted; or drop some lubricating oil on the knife head
About Pre-Sales
Our Kemei brand products are very good for selling, because their advantages are as follows: ① The brand is well-known globally and has its own traffic weight ② Quality and after-sales guarantee ③ Price-controlled sales in all regions/multi-platforms ④ Authorized agent rights and other related rights to reach designated quotas
This store is a brand wholesale direct store. It is recommended that you choose advantageous products, get cheaper whole boxes, concentrate traffic and explosive products, and make higher profits.
Yes, please send your invoice example to our customer service. We will issue an invoice based on your example, or we also have a general invoice example. If you think our invoice can meet your needs, we will issue a general invoice to you.
Yes, but because our products have a variety of styles and price are priced based on order quantity ladder, in order to provide you with an accurate quotation, I send us the following information:
1. The specific style number of you are interested in KM-XXXXX
2. Your estimated purchase quantity (different quantity corresponds to different discount gradients)
We will calculate the best price plan for you within 1 hour based on your needs, and attach a quotation form with picture price drawing volume and weight for you to view, and also provide logistics suggestions for bulk purchase!
We need to determine where your specific delivery address is. If your address is in Yiwu City, China, we can deliver more than ten boxes of goods to our door. In addition, the address of the city requires express logistics costs.
We understand your concerns. Our products are mid-to-high-end on the market. The quality of our products is strictly controlled and has a service life far exceeding that of similar products. Now if you buy our products, you can enjoy half a year of after-sales service. You can choose with confidence.
Yes, please provide which country to which category is required (electric clippers, electric shaver, hair dryer, hair curling rod, baby or pet specialty) and send it to our customer service.
We are Kemei brand factory. The factory is located in Yiwu, China. We have 23 years of production experience and support customers to inspect the factory.
Yes, we have physical stores. Our Kemei physical stores are in Yiwu, China, and there are four stores in Yiwu. If you need to visit the store, you can contact us in advance and we will send you the specific address.
About After-Sales
Within six months of receiving the goods, if there are quality problems in the new product, we support refunds or compensation for the same number of products. If it is artificially damaged, we cannot refund or compensation. The knife head and knife net of the electric shaver are easily worn accessories. If these accessories are broken, you can purchase them separately and replace them. And if you have purchased Kemei's products on other websites, please ask about after-sales service on the website where the product is purchased. This website only provides after-sales service for products sold on this website.
No, we do not provide image files, but if you need to sell our products on the website and use our product images, you can download the image directly on our product link
Thank you for your feedback. We attach great importance to product quality and apologize for the inconvenience caused to you. In order to solve the problem as soon as possible, please provide the following information: 1. Specific problem description. 2. Relevant order number or product batch number. 3. Proof of photos or videos. Once the information is received, we will investigate immediately and provide a solution as soon as possible. We promise to handle it properly to ensure you are satisfied. If you have any other questions, please feel free to contact us. Thank you again for your understanding and support.
If the goods are intact, if you want to return the goods, we will refund you 30% off the order price. If you want to replace our other products, we will provide you with other products at 30% off the order price, and we do not bear the logistics costs of the goods sent to our address.
About Payment
We currently only support TT remittances. If other payment methods are added in the future, we will update them in real time
Sorry, we do not provide this service. However, for large agents who purchase the entire container, we support 30% of the down payment for orders, and the remaining 70% of the final payment can be paid until the goods arrive at your port. At that time, you pay us the remaining final payment and we will give you the certificate of withdrawing the goods.
About Shipping
Our shipping method is very flexible. You can choose to install cabinets in our warehouse or choose the logistics company we cooperate with, including sea, air and land transportation.
We usually have small amounts of regular goods in stock and can be shipped within 2 days. If the order is large in quantity or there are special requirements (color box labeling, product labeling, oil-free bottles, etc.), the delivery time will be arranged according to the customer's custom requirements.
If your delivery address is in China, Jiangsu Province, Zhejiang Province and Shanghai, the transportation time is about 2 days, and Guangdong Province is about 3 days. If your delivery address is in another country, please inform our customer service of your delivery address and we will help you check the shipping time.
Certification & Authorization
Our company currently has CE ROHS FCC certificate, and other certificates can be contacted if necessary. For example: You specify a certification in a certain country, and our company does not currently have this certificate. If you are sure that you have this need, you can provide us with order information and we will assist you in providing the information you need to apply for the certificate. Generally, it must meet the minimum order quantity requirements.
In order to protect the rights and interests of authorized agents, our company's authorization conditions are: offline: 1. Regional agents need to decorate a Kemei brand store locally (if it has been decorated, you can apply for subsidies), 2. Sales must meet the company's requirements.
Online (One of the two conditions is enough to meet one of the two conditions): 1. More than 90% of the store are our brand products 2. Successful cases of sales of similar product categories (online store links must pass our review)
Almost all of our products have Chinese appearance patents. If you sell a certain product in a certain country or region and sell a lot, we can help you apply for product appearance patents in this country or region.